Identity verification
Why we verify you, what you need, and what to do if it doesn't go through.
6 articles
- Why was my verification rejected?Usually because the photo of your ID was unclear, the document was expired, or the details you entered don't match your ID. Identity checks are carried out by our licensed partner, Bridge, not by Zeeo.
- What does my verification status mean?You'll see your status on the Home screen.
- Why do I need to verify my identity?Anyone who moves money is required by law to know who their customers are. It protects you and everyone else on Zeeo from fraud and money laundering.
- What do I need to verify my identity?A valid, original government ID: passport, driver's license or national ID card A live selfie: a quick face scan to confirm it's you Your legal name, date of birth and home address, exactly as they appear on your ID
- How long does verification take?Most checks finish within minutes. Some go to a manual review, which can take longer, usually up to a few business days. We'll send you a notification as soon as there's a decision.
- I'm travelling or moving to another countryTravelling doesn't affect your account. You can keep using Zeeo abroad.
Still need help?
Chat with our team in the Zeeo app: go to Profile → Help → Support. It's the fastest way to reach us, and we usually reply within one business day.
Can't sign in to the app? Email support@getzeeo.com instead.